I have a Plex Pass and I updated again (3rd time in past week or so) to version 0.9.16.2.1827. I STILL cannot play ANY video (.mkv or .mp4) on my PS3 or PS4 using the PLEX app. Streaming to the PLEX app on my Apple TV or any iOS device works fine. When I try to play .mp3 audio files, I get an error message stating "the video file cannot be transcoded." Currently, I can only play .m4a audio files on either PlayStation. I'm running Plex Server on a Synology NAS (DS115; DSM 5.2-5644 Update 5).
For testing purposes, I tried to downgrade to public version 0.9.15.6.1714. The Synology package center would not let me downgrade. I don't want to do an uninstall as I fear this will delete all my metadata and I have a very large music collection in Plex.
The PS3 has a built-in DLNA client. Why is it that I can stream and VIEW videos from PLEX server to PS3 via DLNA (using PS3 built-in client) but I cannot view the exact same videos inside the PLEX PS3 app? Are we sure this is just a server issue? It also feels like a PLEX client/app issue as well. There is appears to be something wrong at the server level too, as I cannot play .mp3 audio files via DLNA client (appears as unsupported format). So the server is definitely doing something to make the PS3 think that .mp3s are not actually .mp3s.
I have attached zip file with current log files. Any insight/solution to this problem would be appreciated.